Assistant Assistant

Terms and Conditions

Last updated: May 2025

Welcome to https://useassistant.com These Terms and Conditions ("Terms") govern your use of our AI-powered assistant service ("Service") operated by Useassistant ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

2. Accounts

To access certain features of our Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your account credentials secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

You must be at least 13 years old to create an account. If you are under 18, you represent that you have parental or guardian consent to use our Service.

3. Subscriptions

Subscription Plans

We offer various subscription plans with different features and usage limits. Subscription details include:

  • Monthly and annual billing options
  • Different feature tiers and usage allowances
  • Automatic renewal unless cancelled

Billing and Payment

By subscribing, you agree to:

  • Pay all applicable fees and taxes
  • Provide valid payment information
  • Authorize automatic recurring charges
  • Update payment information as needed

Payments are processed securely through our payment provider, Lemon Squeezy. We do not store your payment card information.

4. Refund Policy

We offer a 7-day refund policy for our subscription plans:

  • Refund requests must be submitted within 7 days of initial purchase
  • Refunds are only available for first-time purchases, not renewal payments
  • Refunds will be processed through the original payment method
  • Processing time may take 5-10 business days depending on your payment provider

Refund Eligibility

To be eligible for a refund:

  • Your account must be in good standing
  • You must not have violated our Terms of Service
  • You must not have exceeded normal usage limits
  • The request must be within the 7-day window

How to Request a Refund

To request a refund:

  • Contact our support team at [email protected]
  • Include your account email and reason for the refund
  • Provide your order or transaction ID if available

5. Free Trial

We may offer free trial periods for new users. Free trial terms:

  • Limited to one trial per user
  • Full access to trial plan features during the trial period
  • Cancellation allowed at any time during the trial

You will be charged for the subscription if you do not cancel before the trial period ends. We will notify you before charging your payment method.

6. Fee Changes

We reserve the right to modify our pricing and fees. For subscription changes:

  • We will provide at least 30 days' advance notice of price increases
  • Changes apply to subsequent billing cycles
  • You may cancel your subscription if you disagree with price changes
  • Continued use after notice constitutes acceptance of new pricing

Current subscribers will be grandfathered into their existing pricing for a reasonable period as specified in the change notification.

7. Fair Usage Policy

To ensure optimal service for all users, we implement fair usage policies:

Usage Limits

  • Monthly conversation limits based on your subscription plan
  • Rate limiting to prevent abuse and ensure system stability
  • Reasonable use expectations for AI processing resources

Excessive Usage

We may temporarily limit or suspend access if usage significantly exceeds normal patterns or affects service quality for other users. We will:

  • Notify you of excessive usage when possible
  • Provide opportunity to adjust usage patterns
  • Recommend appropriate subscription upgrades if needed

8. Prohibited Uses

You agree not to use our Service for:

  • Illegal activities or violation of applicable laws
  • Harassment, abuse, or harmful content generation
  • Spam, phishing, or fraudulent activities
  • Attempting to reverse engineer or compromise our systems
  • Sharing account credentials or reselling access
  • Generating content that violates intellectual property rights
  • Creating misleading, defamatory, or harmful content
  • Automated scraping or data extraction
  • Circumventing usage limits or security measures

Violation of these prohibitions may result in immediate account suspension or termination without refund.

9. Communications

By using our Service, you consent to receive communications from us, including:

Service Communications

  • Account notifications and security alerts
  • Billing and subscription updates
  • Service announcements and maintenance notices
  • Customer support responses

Marketing Communications

We may send promotional emails about new features, updates, and offers. You can:

  • Opt out of marketing emails at any time
  • Update your communication preferences in your account settings
  • Continue to receive essential service communications even after opting out

10. Analytics and Data Collection

We collect and analyze usage data to improve our Service:

Analytics Services

  • Google Analytics: Tracks website usage and user behavior patterns
  • Microsoft Clarity: Provides session recordings and heatmaps (with personal data masked)
  • Internal Analytics: Monitors service performance and feature usage

Data Usage

Analytics data helps us:

  • Improve user experience and interface design
  • Optimize service performance and reliability
  • Develop new features based on user needs
  • Identify and resolve technical issues

11. Error Reporting and Feedback

To maintain service quality, we may collect:

  • Automatic error reports and crash logs
  • Performance metrics and system diagnostics
  • User feedback and support requests
  • Feature usage statistics

This information helps us identify issues, improve stability, and enhance user experience. Error reports are anonymized when possible and used solely for service improvement.

12. Termination and Changes to Service

Account Termination

You may terminate your account at any time by:

  • Cancelling your subscription through your account settings
  • Contacting our support team
  • Following the cancellation process in billing emails

Our Right to Terminate

We may suspend or terminate your account if you:

  • Violate these Terms or our policies
  • Engage in prohibited activities
  • Fail to pay applicable fees
  • Pose a security risk to our Service or other users

Service Changes

We reserve the right to:

  • Modify, suspend, or discontinue any part of our Service
  • Update features and functionality
  • Change system requirements or supported platforms
  • Implement new policies or procedures

We will provide reasonable notice of significant changes that materially affect your use of the Service.

13. Intellectual Property

Our Service and its content are protected by intellectual property laws. You acknowledge that:

  • We own all rights to our Service, software, and proprietary technology
  • You retain ownership of content you input into our Service
  • AI-generated responses are not subject to copyright protection
  • You grant us necessary rights to process your inputs and provide our Service

You may not copy, modify, distribute, or create derivative works of our Service without explicit permission.

14. Disclaimers and Limitations

Our Service is provided "as is" without warranties of any kind. We disclaim:

  • Accuracy or reliability of AI-generated responses
  • Uninterrupted or error-free service operation
  • Fitness for any particular purpose
  • Compliance with specific regulatory requirements

Our liability is limited to the amount you paid for the Service in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

15. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction, as specified in our dispute resolution procedures.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our Service. Your continued use after such changes constitutes acceptance of the updated Terms. If you disagree with changes, you may terminate your account.

17. Contact Us

If you have questions about these Terms or need support, please contact us:

Email: [email protected]

We will respond to your inquiry within 48 hours and work to address any concerns promptly.